United Cash & Carry Web Ordering
United Wholesale (Scotland) Ltd is equipped with cutting edge online platform that makes it seamless for retailers to place new orders and keep track of history.
Apart from using online web based ordering system from your computer, we have state of the art responsive mobile and tablet ready interface, that allows customers to place cash and carry wholesale orders right from their handheld devices.
Resources For Retailers
Ambient
Our Southside of Glasgow Maxwell Road depot is located within the heart of the community & is open 7 days a week.
We pride ourselves on offering our customers the best all-round service, lowest prices, a complete range of products and services – The customer is our No.1 priority.
DELIVERY POLICY
By placing an order with United Wholesale Scotland Ltd (hereafter referred to as the Company) you are accepting the terms and conditions shown below.
Minimum order is 35 cases (Excluding Tobacco)
All credits and discount terms are at the discretion of United Wholesale Scotland Limited.
RECEIPT OF GOODS
Your signature on the delivery document is confirmation that you have checked and received the number of cases as stated.
SHORTAGE or DAMAGE ON DELIVERY
Our driver must notify our office of the details at time of delivery.
The Delivery Receipt Document must be amended and initialled by our driver.
Once the driver has left your premises no responsibility for shortages or damages will be accepted by the Company. Unless your delivery is a drop and drive thereafter you have 24hrs to notify us of any shortages or damages. Unfortunately we won’t be able to accept any shortages or damages 24hrs after you have received your delivery.
RETURNS
As long as the product is not defective we can only accept returns for items that are in an unopened condition, are still in their original packaging (as sold), within their shelf-life, and not chilled or frozen.
Chilled and frozen foods are excluded from our Returns Policy due to food safety regulations.
Depot Returns: Your invoice will be needed as proof of purchase. Please make sure that you have this available when you return the product to us.
Delivery Returns: You will need to contact our team within 24hrs of delivery by emailing returns@uniteduk.com to agree any returns. You will need to include a picture of the invoice highlighting the damaged product, the quantity damaged, and the reason. We reserve the right to not accept any item for return unless it is damaged or has been wrongly delivered.
ORDER CAPTURE AND PROCESSING
All orders placed must be electronic either through our Web, App, or an Epos system.
Orders will be processed on a day 1 for day 3 delivery i.e. orders by Monday before 2 pm to have your stock delivered on the Wednesday. Failure to follow this policy will result in your order being delayed and delivered on the next available day. Add-ons will be accepted up to 2pm on day two.
Example: Delivery Wednesday
Order – Monday 2pm | Picked – Tuesday | Add On – Tuesday 12 noon | Pick Add-on & Shortages – Tuesday PM | Deliver – Wednesday |
OVERDUE and UNPAID ACCOUNTS
When an account is not settled on the due date, we are unable to supply further goods on a credit basis until such time as the account is settled. If your order is picked and can’t be released due to no credit facility the order will be returned to shelf and a handling fee of £50 will be added to your account.
The goods supplied by the Company remain our property until paid in full and we reserve the right to uplift our stock from debtor’s premises. We reserve the right to request in writing any customers account to be paid in full if the account exceed the credit terms.
PAYMENT BY CHEQUE WHICH ARE RETURNED EITHER REFER TO DRAWER OR PLEASE REPRESENT
It is the policy of the Company to charge customers a handling charge should their payments be returned RD or RDPR. All sums outstanding to the Company will require to be paid within seven days of notification by us, that a dishonoured cheque has been received.
Thank you for your on-going support.
UWS delivery team
26th Nov
Cash and Carry 3-week Promotion 17.
5th Nov
Cash and Carry 3-week Promotion 16.
15th Oct
Cash and Carry 3-week Promotion 15.
24th Sep
Cash and Carry 3-week Promotion 14.
3rd Sep
Cash and Carry 3-week Promotion 13.
13th Aug
Cash and Carry 3-week Promotion 12.
23th Jul
Cash and Carry 3-week Promotion 11.
2nd Jul
Cash and Carry 3-week Promotion 10.
11th Jun
Cash and Carry 3-week Promotion 9.
21st May
Cash and Carry 3-week Promotion 8.
30th Apr
Cash and Carry 3-week Promotion 7.
9th Apr
Cash and Carry 3-week Promotion 6.
19th Mar
Cash and Carry 3-week Promotion 5.
26th Feb
Cash and Carry 3-week Promotion 4.
5th Feb
Cash and Carry 3-week Promotion 3.
22nd Jan
Cash and Carry 3-week Promotion 2.
8th Jan
Cash and Carry 3-week Promotion 1.
Files are in Downloadable PDF format.
Retailers Operations Manual
The attached Retailers Operations Manual outlines key information for all retailers, as follows:
Scottish Local Shop Report
Track & Trace
Alcohol Act
To Sell or Not to Sell
The Retailers Guide to Selling Age Restricted Products
As a major player in the convenience retail sector, it’s your responsibility to ensure you operate in a professional and legal manner. The aim of this document is to ensure you understand your responsibilities, maintain your personal safety and can comply with the law.
UK Tax Strategy
Plain Packaging Consultation
Genger Pay Gap Report
Modern Slavery Statement
Food product and ingredient suppliers in EU countries have been contacted by fraudsters claiming to be from a UK wholesaler interested in ordering a large volume of stock.
In most cases there is no previous relationship between the supplier and the wholesaler and no existing account. On occassion the name of an existing account holder will be used, claiming that the order is urgent and there is no time to follow usual ordering procedures.
The contact usually comes via a mobile phone or email. If by email, the address may be similar to the wholesaler’s real domain. The contact name, delivery address and billing address given may be genuine.
The supplier may be advised to run a credit check on the company, or take out credit insurance. In some cases, a false website has been created with a similar domain name. This site will contain false contact details.
The goods are shipped by the supplier or its agent to the UK. In some cases the delivery address given will have no connection to the genuine wholesaler. In others, the vehicle driver will be informed that the delivery address has been changed, and the stock is diverted into the hands of the criminals. A fake delivery note will be issued.
The wholesaler only becomes aware of the crime when it receives a demand for payment from the supplier. Without the correct proof of order or delivery, the wholesaler cannot be liable for the loss of the goods.
What should you do?
The supplier may be advised to run a credit check on the company, or take out credit insurance. In some cases, a false website has been created with a similar domain name. This site will contain false contact details.
The goods are shipped by the supplier or its agent to the UK. In some cases the delivery address given will have no connection to the genuine wholesaler. In others, the vehicle driver will be informed that the delivery address has been changed, and the stock is diverted into the hands of the criminals. A fake delivery note will be issued.
The wholesaler only becomes aware of the crime when it receives a demand for payment from the supplier. Without the correct proof of order or delivery, the wholesaler cannot be liable for the loss of the goods.
What should you do?
Suppliers should carry out checks to ensure their customers are genuine:
- Take a contact name, land line phone number and web site address
- Confirm wholesaler’s contact details are the same as are published in the Wholesale News Retail Review (available at www.wholesalenews.co.uk)
- Check email address against customer company’s genuine addresses
- Check company website for genuine delivery address
- If in doubt, call the contact phone number for the company to check the name on the purchase order exists at the customer company. If so, check they have made the order.
- Treat last minute changes of delivery address with suspicion. Double check changes with the wholesaler.
- Beware of urgent or casual orders from existing customers. Insist they follow usual purchasing procedures.
- Educate vehicle crews to deliver only to the specified destination, and report any attempt to change the delivery destination before off-loading the goods.
Wholesalers should:
- Always make orders through established channels, including issuing a purchase order.
- Not change the delivery destination once the goods are in transit.
- Report any unexpected deliveries at their premises to the supplier, including details of vehicle and delivery documents.
- Report any unexpected deliveries or invoices to Action Fraud tel: 0300 123 2040 www.actionfraud.police.uk.
Wholesalers should:
- Always make orders through established channels, including issuing a purchase order.
- Not change the delivery destination once the goods are in transit.
- Report any unexpected deliveries at their premises to the supplier, including details of vehicle and delivery documents.
- Report any unexpected deliveries or invoices to Action Fraud tel: 0300 123 2040 www.actionfraud.police.uk.
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