1. About these Terms
These Terms and Conditions of Use (“Terms”) govern your use of the websites operated by United Wholesale (Scotland) Limited, including:
- uniteduk.co.uk; and
- uniteduk.co.uk,
together referred to in these Terms as the “Sites”.
By accessing or using either of our Sites, you agree to comply with these Terms.
If you do not agree to these Terms, you should not use our Sites.
These Terms relate specifically to use of our Sites. Separate terms may apply when you:
- apply for or register a United Wholesale customer account;
- purchase or order goods from us;
- use a credit account or other payment facility;
- participate in promotions, competitions or loyalty schemes; or
- use another service provided by United Wholesale.
Where applicable, our Terms and Conditions of Sale will apply in addition to these Terms.
2. About Us
The Sites are operated by:
United Wholesale (Scotland) Limited
Registered in Scotland
Company Number: SC224822
Registered Office:
110 Easter Queenslie Road
Glasgow
Lanarkshire
G33 4UL
VAT Registration Number: GB783509306
Contact Email: media@uniteduk.com
United Wholesale (Scotland) Limited is referred to throughout these Terms as “United Wholesale”, “United”, “we”, “us” or “our”.
3. Business Use of Our Sites
Our wholesale ordering services are intended primarily for businesses, retailers, licensed premises, hospitality operators and other eligible trade customers.
Where you access the Sites on behalf of a company, partnership, organisation or other business, you confirm that you have authority to act on behalf of that business.
Access to certain products or services may be restricted according to:
- your customer type;
- your account status;
- applicable licensing requirements;
- age restrictions;
- credit status;
- geographical location;
- regulatory requirements; or
- other eligibility requirements determined by United.
Where age-restricted products are available through the Sites, you must be at least 18 years old and authorised to make purchases on behalf of the relevant business.
4. Access to Our Sites
We aim to keep our Sites available and operating effectively. However, we do not guarantee that either Site, or any particular content or functionality within a Site, will always be available or uninterrupted.
We may suspend, withdraw, restrict or change all or any part of our Sites where reasonably necessary, including for:
- maintenance;
- technical upgrades;
- security;
- regulatory reasons;
- changes to our services; or
- circumstances outside our reasonable control.
We will try to provide reasonable notice of significant planned interruptions where practicable.
You are responsible for ensuring that anyone accessing our Sites through your internet connection or using your business account is aware of these Terms and complies with them.
5. Customer Accounts and Login Details
Certain areas of our Sites are available only to registered customers.
Where you are provided with a username, password, account number or other security information, you must:
- keep those details confidential;
- take reasonable steps to prevent unauthorised access;
- not disclose your login credentials to anyone who is not authorised to use your business account; and
- notify United promptly if you know or suspect that your account or login credentials have been compromised.
You are responsible for ensuring that users authorised by your business use the account appropriately.
You must notify us promptly when an individual should no longer have access to your business account, including where an employee or authorised representative leaves your business.
We may disable or suspend an account or login where we reasonably believe:
- the account is being misused;
- there has been unauthorised access;
- information supplied to us is inaccurate;
- the account presents a security or fraud risk;
- these Terms have been breached; or
- suspension is reasonably required for legal, regulatory or commercial reasons.
Registration for a customer account may also be subject to our separate Terms and Conditions Sale.
6. Ordering Through Our Sites
Our online ordering Site enables eligible customers to browse products and submit orders to United Wholesale.
Products, prices, promotions, availability and ordering options displayed to a customer may vary according to depot, location, account type, customer status or other commercial criteria.
The placing and acceptance of orders, payment, pricing, delivery, collection, product availability, returns, retention of title and other conditions relating to purchases are governed by our separate Terms and Conditions of Sale.
Nothing in these Website Terms changes or replaces our Terms and Conditions of Sale.
Where there is any conflict between these Terms and our Terms and Conditions of Sale in relation to the purchase or supply of goods, the Terms and Conditions of Sale will take precedence.
7. Product, Pricing and Promotional Information
We take reasonable care to ensure that information displayed on our Sites is accurate and up to date.
However, information may occasionally contain errors or become out of date.
This may include information relating to:
- product descriptions;
- images;
- pack sizes;
- specifications;
- availability;
- pricing;
- promotional periods;
- promotional mechanics; or
- stock levels.
Product images are provided for illustrative purposes and packaging, appearance, formulation or specification may change.
Prices and promotions are subject to the applicable Terms and Conditions of Sale and any specific promotional terms displayed at the time.
Where an error is identified in information relating to an order, it will be dealt with in accordance with our applicable Terms and Conditions of Sale.
8. Acceptable Use
You may use our Sites only for lawful purposes.
You must not use, or attempt to use, our Sites:
- for any unlawful or fraudulent purpose;
- to impersonate another person or business;
- to access another customer’s account without authorisation;
- to obtain information or data which you are not authorised to access;
- to interfere with the operation or security of the Sites;
- to introduce viruses, malware, ransomware, malicious code or other harmful technology;
- to attempt to gain unauthorised access to our servers, systems, databases or networks;
- to conduct a denial-of-service or distributed denial-of-service attack;
- to circumvent security or access controls;
- to scrape, harvest or systematically extract substantial amounts of information from our Sites without our prior written permission; or
- in any way which may damage United Wholesale, our systems, our customers or our suppliers.
We may suspend or terminate access where we reasonably believe these provisions have been breached.
Serious misuse may also be reported to the relevant authorities.
9. Intellectual Property
Unless otherwise stated, United Wholesale owns or is licensed to use the intellectual property rights in our Sites and the material published on them.
This includes, where applicable:
- text;
- graphics;
- website design;
- photographs;
- product imagery;
- videos;
- databases;
- promotional material;
- logos;
- trademarks;
- software; and
- other website content.
Third-party trademarks, logos, product images and other intellectual property remain the property of their respective owners.
You may view, print or download reasonable extracts from our Sites for legitimate internal business purposes connected with your relationship with United Wholesale.
You must not, without our prior written permission:
- reproduce substantial parts of our Sites;
- commercially exploit our website content;
- modify our materials;
- remove copyright or ownership notices;
- use our branding in a way which suggests endorsement or affiliation where none exists; or
- reproduce United Wholesale material for advertising, resale or publication.
10. Information on Our Corporate Website
Content published on our corporate website is provided for general business and informational purposes.
While we take reasonable care over the information published, it should not be treated as professional, legal, financial or other specialist advice.
You should obtain appropriate professional advice where necessary before acting on information where the circumstances require it.
This does not affect specific contractual information provided through our ordering Site or contained in agreements between United Wholesale and its customers.
11. Third-Party Websites
Our Sites may contain links to websites or services operated by third parties.
These links are provided for convenience or information only.
United Wholesale does not control third-party websites and is not responsible for their content, availability, security, privacy practices or terms.
The inclusion of a link does not necessarily mean that United Wholesale endorses the third-party website, organisation, product or service.
You should review the terms and privacy policies of third-party websites before using them.
12. Linking to Our Sites
You may link to publicly accessible pages of our corporate website provided that you do so fairly, lawfully and in a way which does not damage our reputation.
You must not create a link which:
- suggests an association, approval or endorsement by United Wholesale where none exists;
- misrepresents your relationship with us;
- displays our Sites within another website through framing without permission; or
- links directly into secure, restricted or customer-account areas without authorisation.
We reserve the right to withdraw linking permission where reasonably necessary.
13. Website Security
We take reasonable measures to protect the security of our Sites.
However, no website or online service can be guaranteed to be completely secure or free from bugs, vulnerabilities or malicious software.
You are responsible for:
- using appropriate antivirus and security software;
- maintaining the security of your own devices and systems;
- keeping passwords confidential;
- keeping browsers and software appropriately updated; and
- taking reasonable precautions when accessing online services.
You must notify us promptly if you become aware of a security concern relating to your United Wholesale account or our Sites.
14. Our Responsibility to You
Nothing in these Terms excludes or limits liability where it would be unlawful for us to do so, including liability for:
- death or personal injury caused by negligence;
- fraud or fraudulent misrepresentation; or
- any other liability which cannot legally be excluded or limited.
As our wholesale services are intended primarily for business customers, to the fullest extent permitted by law we will not be responsible for indirect or consequential losses arising solely from the availability, interruption or use of our Sites.
This may include loss of profit, loss of business, loss of opportunity or loss of anticipated savings where such loss is indirect or consequential.
Nothing in this section changes any liability or remedy expressly provided under our Terms and Conditions of Sale or another agreement between United Wholesale and the customer.
15. Privacy and Personal Information
Our collection and use of personal information is governed by our Privacy Policy.
The Privacy Policy explains, among other things, how we collect, use, store and share personal information and the rights individuals may have in relation to their information.
Where you provide personal information relating to another individual, you must ensure that you are authorised to provide that information to us where required.
Our Privacy Policy should be read alongside these Terms.
16. Cookies
Our Sites may use cookies and similar technologies.
Information about the cookies we use, why we use them and how users can manage their preferences is available in our Cookie Policy.
Where required, non-essential cookies and similar technologies will be used in accordance with the choices made through our cookie consent or preference system.
17. Changes to These Terms
We may update these Terms from time to time to reflect:
- changes to our Sites;
- changes to our services;
- changes in technology;
- legal or regulatory requirements; or
- changes to our business practices.
The latest version will be published on our Sites together with the date on which it was last updated.
Where a change materially affects registered customers, we may also provide additional notice where appropriate.
Your continued use of our Sites following publication of updated Terms will mean that the updated Terms apply to your subsequent use of the Sites.
18. Suspension and Termination
We may suspend or terminate a user’s access to all or part of our Sites where reasonably necessary, including where:
- these Terms have been materially breached;
- there is suspected fraud or unauthorised use;
- an account creates a security risk;
- the customer ceases to meet eligibility requirements;
- access is required to be suspended for legal or regulatory reasons; or
- a customer account has been closed.
Termination of website access will not affect rights, obligations or amounts already due under an existing contract between United Wholesale and a customer.
19. Severability
If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful or unenforceable, that provision will be treated as modified to the minimum extent necessary.
If modification is not possible, the relevant provision will be treated as deleted.
The remaining provisions will continue in full force and effect.
20. No Waiver
If United Wholesale does not immediately exercise a right or remedy under these Terms, this does not mean that we have waived that right or remedy.
21. Governing Law and Jurisdiction
These Terms and any dispute or claim arising out of or in connection with them, including non-contractual disputes or claims, are governed by the laws of Scotland.
Subject to any mandatory legal rights which apply, the Scottish courts shall have jurisdiction in relation to disputes arising from the use of our Sites.
22. Contact Us
Questions relating to these Website Terms and Conditions of Use can be sent to:
United Wholesale (Scotland) Limited
110 Easter Queenslie Road
Glasgow
Lanarkshire
G33 4UL
Email: media@uniteduk.com
Company Number: SC224822
VAT Registration Number: GB783509306